Interactions 2009: User and Management Conference
Session Descriptions
Interactions 2009 has sessions for IVR/Self-service, CIM, Envox, Partners and general contact center information.
Click here to download a copy of the Interactions 2009 agenda.
7.0 Preview: CIM and Add-on Modules - CIM Session
Find out what’s new in CIM and how the latest features can help make your contact center more cost effective and efficient
Best Practices – CIM Session
Explore best practices and lessons learned directly from CIM clients
Best Practices – IVR/Self-service Session
IVR/Self-service clients discuss their best practices and lessons learned
Beyond SVP and CDP: SCP Migration – IVR/Self-service and Envox Session
Overview of the new Syntellect IVR/Self-service platform, Syntellect Communications Portal (SCP)
CIM Customer Feedback – CIM Session
Interactive discussion on features and functions of CIM and how the application fits into your contact center
CIM Reporting and Survey Manager – CIM Session
Learn how to get the information you need from your CIM reports and client surveys
Disaster Recovery/Fault Tolerance – General Session
Discover how your contact center’s critical business processes can stay in place in the event of an internal IT disaster or external natural disaster.
Envox Customer Feedback – Envox Session
Interactive discussion on features and functions of Envox products and how the applications fit into your contact center
Happy Customers? The Contact Center Experience – IVR/Self-service Session
Learn how real-time contact center monitoring provides a complete, customizable view of how all interactions are being handled for instant management decisions.
Hosted and Remote Solutions: Cost Savings for your Contact Center – General Session
Overview of how hosted and remotely administered solutions can save your contact center money and provide business continuity
Improve your Contact Center Efficiency – CIM Session
An in-depth look at how unified communications and streamlined customer-facing processes can make your contact center more efficient
IVR/Self-service Customer Feedback – IVR/Self-service Session
Interactive discussion on features and functions of SVP and how the application fits into your contact center
Keynote Presentation - General Session
Speech Solutions in Today’s Economic Climate, Daniel Hong, Lead Analyst at Datamonitor
Partner Meeting with Syntellect Sales Group – Partner Session
Roundtable discussion with business partners on the Syntellect Partner Program
Quantifying the Impact of CTI on the Enterprise – Envox Session
Discover how to improve customer satisfaction while simultaneously reducing call center costs and improving security through Computer Telephony Integration (CTI).
Syntellect Product Roadmap – General Session
Learn Syntellect’s future plans for IVR/Self-service, Contact Center Management and Envox solutions
Syntellect Sales and Marketing Training – Partner Session
Partners can learn strategies for selling and marketing Syntellect products to their clients.
Technology – SE to SE – Partner Session
Roundtable discussion with Syntellect Sales Engineers for business partners
Tune Up your Contact Center: CIM Tips and Tricks – CIM Session
Find out how to use Syntellect CIM to improve your contact center performance.
Tune Up your Contact Center: IVR/Self-service Tips and Tricks – IVR/Self-service Session
Discover tips and tricks of Syntellect IVR/Self-service products for contact center optimization
Voiyager: Improving Quality Assurance – IVR/Self-service and Partner Session
Learn how Voiyager tested IVR applications provide better quality service for your customers
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