Daniel Hong, Lead Analyst at Datamonitor

"Speech Technology in Today's Economic Climate"

Daniel Hong is part of Datamonitor’s technology R&A group where he heads the firm’s global Customer Interaction Technology (CIT) research and consulting practice. As the program manager and lead analyst for CIT, Daniel is responsible for the tactical direction of contact center markets and voice and video business technology research, his work focuses on analyzing trends, strategies and practices for voice solutions across CRM, enterprise, desktop, mobile and ubiquitous computing environments. Daniel has been quoted numerous times in Business 2.0, DestinationCRM, The Economist, Wall Street Journal, Financial Times, Wired and NPR and regularly contributes articles to Speech Technology Magazine and other publications.    

Daniel has authored over 50 reports, benchmark studies and articles that examine the issues, trends, opportunities and trajectories of the CIT market. Over the years, he has acted as an advisor and consultant to Fortune 500 companies. He has also written many industry white papers on speech self-service applications and routing, process optimization, open-standards and enterprise IP solutions.

Datamonitor is is a world-leading provider of premium global business information, delivering independent data, analysis and opinion across the Automotive, Consumer Goods, Energy & Utilities, Financial Services, Logistics, Pharmaceutical & Healthcare, Retail and Technology industries. Combining our industry knowledge and experience, we assist over 6000 of the world’s leading companies in making better strategic and operational decisions.